Consider for a moment that the most widespread and pervasive learning in your organization may not be happening in training rooms, conference rooms, or boardrooms, but in the cafeteria, the hallways, and the cafe across the street. Imagine that through email exchanges, phone conversations, and bull sessions with colleagues, people at all levels of the organization are sharing critical business knowledge, exploring underlying assumptions, and creating innovative solutions to key business issues. Imagine that the “grapevine” is not a poisionous plant to be cut off at the roots, but a natural source of vitality to be cultivated and nourished.
Hold it a minute. Is this Jay, once more spouting his informal learning dogma?
Not hardly. This is the beginning of a great article Juanita Brown and David Isaacs wrote ten years ago.
Facilitating meaningful conversation is the most powerful thing you can do to improve informal learning.
Read the article — unless you’ve already read their book, The World Cafe.
Flickr/jaycross
Facebook/Jay Cross
Linkedin/jaycross
Twitter/jaycross
YouTube/jakeross1
Del.icio.us/jaycross
Friendfeed/jaycross
3 comments ↓
[...] Conversation as a Core Business Process Conversar é parte do negócio (tags: informal aprendizagem comunicacao) [...]
Jay>
I am a journalist and a professor and think that knowledg conversation is an excellent tool do learn and to teach.
Thanks for indicating the source for the article, who is great.
[...] Probeer je eens te herinneren waar je je laatste goede gesprek hebt gehad over je vakgebied. Ik denk dat de meesten zullen antwoorden in de volgorde: (1) het café, (2) bij iemand thuis, (3) op werk. Is het niet raar dat je werkomgeving op de laatste plek komt? De auteurs van het artikel Conversation as a Core Business Process denken van wel. Ze beredeneren dat mensen beter converseren (praten, luisteren en leren) in een omgeving waarin ze zich ontspannen en comfortabel voelen. [...]
Leave a Comment